SkypeMate is the driver for the USB phone or Adapter. It must be installed and running to allow the keypad work with Skype. The Skypemate icon in System Tray will show its status:
Green- Connected and running properly.
Red- USB phone or adapter is not connected properly. Unplug and reconnect USB cable. Also make sure the unit is connected directly to a USB port on your computer- do not connect through an unpowered USB hub.
Grayed out - Make sure Skype is running. If Skype is running and you still see the gray icon, see Allowing SkypeMate Access to Skype. You can adjust the speaker and microphone settings of the phone in SkypeMate's control window. Double click the icon in system tray to bring the control window into view.
SkypeMate is updated frequently to support the latest Skype release. We recommend downloading and installing the current version, which may be more recent than the version that comes on the included CD-ROM. The current version of SkypeMate is always available at our support page.